Department:   New Home Buyer Ombudsperson Office

Type of Position:   Full –Time, Permanent (1)

Location:   Corporate Office, Toronto, Ontario

Reporting To:   New Home Buyer Ombudsperson

Responsibilities:

• Develop practices and processes that support detailed customer file reporting and management for the Ombudsperson’s office
• Communicate in person, by email, by mail and by telephone with complainants
• Respond in a timely manner to all escalated service or warranty complaints
• Apply a fair,  impartial, and independent process to the resolutions of issues
• Participate in a cooperative strategy for complaint resolution across the organization
• Analyze complaint patterns and provide warnings to Ombudsperson
• Provide a consistent and thorough approach to complaint handling throughout the organization
• Support the Ombudsperson in the mandate of the office

Qualifications:

• 3 – 5 years experience managing staff in a service environment (customer service)
• Minimum College diploma or equivalent work experience
• Knowledge of the Ontario New Home Warranty Plan Act and Builder Bulletins, as they apply to consumers
• Knowledge of Tarion’s Information Systems
• Proven experience in dispute resolution involving complex situations
• Ability to build relationships and collaborate with others in a dynamic environment
• A strong bias for action
• Excellent communication skills, verbal and written
• Proven problem solving and decision making skills
• Ability to provide guidance and leadership to staff

Application Submissions & Deadline:

Please submit a covering letter and resume coded MNHB0714 to:

careers@tarion.com

Human Resources
Tarion Warranty Corporation
5160 Yonge Street, 12th Floor
Toronto, Ontario M2N 6L9
Fax (416) 229-3852