Department:   New Home Buyer Ombudsperson Office

Type of Position:   Full time, Permanent (1)

Reporting to:   Manager, New Home Buyer Ombudsperson Office

Location:   Corporate Office, Toronto

Responsibilities: 

• Prepare documents, reports and decision letters as required
• Provide fair, timely, quality and consistent service to all home buyers, owners, vendor/builders and their agents and other stakeholders and clients
• Activities include contacting customers, providing guidance and direction and assuring all appropriate documentation is contained on file
• Communicate with all stakeholders to gather information
• Liaise with internal and external stakeholders as required
• Record file activity, update files with correspondence and general information, both verbal and written
• Investigate complaints as directed
• Support the resolution of escalated service or warrant complaints as required

Qualifications:

• Minimum High School or G.E.D. graduate (or equivalent)
• 2 -4 years customer service experience
• Excellent communication skills, verbal and written
• General knowledge of the Ontario New Home Warranties Plan Act and Condominium Act is preferred
• Knowledge of Ontario Building Codes and construction contracts is an asset
• Must possess a strong customer service and team player orientation
• Demonstrated problem solving and negotiating skills
• Strong computer skills (MS Office)
• Demonstrated ability to balance multiple priorities in a dynamic environment
• Demonstrated interest in and commitment to continuous learning

Application Submissions & Deadline:

Please submit a covering letter and resume with vacancy code RNHB0714 to:

E-mail: careers@tarion.com

Human Resources
Tarion Warranty Corporation
5160 Yonge Street, 12th Floor
Toronto, Ontario M2N 6L9
Fax (416) 229-3852