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New Home Builders
Image: New Home Builders Under the Ontario New Home Warranties Plan Act, builders and vendors have a number of obligations to fulfill to legally build and sell new homes in Ontario. This section will help builders and vendors understand their mandatory responsibilities under the Act.

All builders and vendors must be registered with Tarion to build and sell homes legally in Ontario. In addition, all new homes must be enrolled prior to construction.

 

See Registering and Renewing and Enrolling New Homes to learn more about each process.

As a new home builder or vendor, you are required to provide warranty protection to your customers. Quality after sales service is the foundation on which your reputation as a builder or vendor is built. Today’s consumer demands timely and effective service should a warranty issue arise.

What's New

Delayed Closing and Delayed Occupancy Clinics Continue in May and June

It is important for all registered builders to be aware that changes to our Delayed Closing and Delayed Occupancy policies will come into effect in July 2008.

For several months now, Tarion has been assisting builders adapt to the new policies in a number of ways. These initiatives include comprehensive training clinics at locations throughout the province. 

New clinics will be held over the next two months in all three of our office locations.
For complete information about the dates and times of these clinics, visit our Delayed Closing/Delayed Occupancy Clinics page. You can also call 1-877-9TARION (1-877-982-7466) or 416-229-9200 ext. 3165 to learn more and register.

Builder Clinics Also Being Held in May and June

 

The Builder Relations Department invites you to attend one of our free Builder Clinics to:

 

  • Learn More about Tarion Processes
  • Meet Tarion Senior Staff
  • Interact with Other Builders who are Facing Similar Issues

For more information about the dates and times of our clinics, visit our Builder Clinic Information page. You can also call 1-877-9TARION (1-877-982-7466) or 416-229-9200 ext. 3165 to learn more and to register.


Customer Service Standard
Since the introduction of the Customer Service Standard (CSS) in 2003, Tarion has had the opportunity to speak with builders and consumers about their experiences with these policies.

 

Based on this feedback, along with our own experience administering the Customer Service Standard, we have made some refinements to these policies. Builder Bulletin 42R was issued in July 2005 and replaces Bulletin 42 (Revised) which was issued on March 15, 2004. This Bulletin restates the Customer Service Standard and incorporates certain changes based on the ongoing review of its application by Tarion.  It includes information about:

  • The Homeowner Information Package;
  • The Pre-Delivery Inspection;
  • The Statutory Warranty Claims Process;
  • Warranty Reviews (Builder-requested conciliations)

This Bulletin is effective for all freehold homes and condominiums with a date of possession on or after October 1, 2003. Certain changes only apply to homes with a date of possession on or after September 1, 2005.

          
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