Although you may have built the best new home possible, problems can still occur. How you deal with these problems, your homeowners and their complaints will go a long way in establishing your reputation as a builder or vendor.

Many of the disputes Tarion deals with are caused by a breakdown in communication between builders and homeowners. You may feel that the homeowner has unrealistic expectations concerning what is acceptable work and how quickly repairs can be completed. On the other hand, homeowners may feel their expectations are reasonable.