Of those who had contact with Tarion, 87% were satisfied with their interaction—citing timely response and follow-up, courteousness, and knowledgeable staff and 80% viewed the organization as easy to do business with.

- Of those who made enquires by telephone, 89% were satisfied with the timeliness and courtesy of Tarion’s response, and 86% felt that Tarion had answered their questions and listened to/understood
their needs.
- Among those who had a home inspection experience, 85% said they were satisfied with the overall courtesy of their Tarion representative and 79% were satisfied that their representative responded to their questions and listened to/understood their needs.

Tarion’s communication materials and sources of information also received favourable ratings from Ontario’s new homeowners for being easy to use and understand.

- 92% of homeowners found Tarion’s Homeowner Information Package (a publication explaining warranty coverage which builders are required to provide to new home buyers) and warranty service forms easy to use and understand. 
- The Tarion website was viewed as easy to use and understand by 90% of new homeowners.