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Ombudsperson

New Home Buyer Ombudsperson Office

The New Home Buyer Ombudsperson Office is a second avenue of assistance for homeowners who believe Tarion has treated them unfairly or improperly or in a manner that is outside the “intent and spirit” of the Ontario New Home Warranties Plan Act.

Complaints received by the Ombudsperson will be investigated to determine whether they have been handled in accordance with Tarion’s practices and procedures.  If not, the Office will seek resolution in a timely and effective manner. 

The Office is not meant to replace established channels of assistance, but may be used if an individual needs assistance identifying how to resolve a complaint, would prefer to discuss a problem with an impartial third party, or has already gone through established channels without satisfaction.

The Ombudsperson reports to the CEO and operates independently of all other departments at Tarion.


How to make a complaint to the New Home Buyer Ombudsperson Office

How does the New Home Buyer Ombudsperson Office work?

Will the Ombudsperson Office review decisions made about my warranty issues?

Who are the staff in this office?

Does the Ombudsperson Office produce an annual report?

Where can I learn more about the Ombudsperson Office mandate, operating principles and complaint process? All of this information is contained in the Ombudsperson Office Terms of Reference
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