This full-day customer service seminar examined consumer trends and best practices in the home building industry. Led by Carol Smith, an internationally recognized expert in customer relations, builders heard the latest in research, practical tips and ideas for a winning customer service program.

Greg Gee, Tarion’s President & CEO, was a special luncheon speaker and updated participants on the many important changes at Tarion Warranty Corporation.

This event was sponsored by Ottawa-Carleton Home Builders’ Association, the Ontario Home Builders’ Association and Tarion Warranty Corporation.

When:  Wednesday, October 27, 2004
Where: Holiday Inn Select, Ottawa West (Kanata)

For more information, please visit www.ochba.com/events.htm