If a homeowner is unable to reach their builder, they should contact the Tarion corporate office before proceeding with any repairs.

If the homeowner cannot reach their builder or Tarion, and has no other option but to have the work completed, the problem should be documented with pictures (if possible), and only the emergency condition should be corrected. Homeowners should also provide the builder and Tarion with a detailed written report of the problem and the repair methods used by the contractor as soon as possible after completing the repair.

If the builder is responsible for the emergency item, the builder is responsible for repairing any consequential damage covered under warranty.