Under the Ontario New Home Warranties Plan Act, builders and vendors have a number of obligations to fulfill to legally build and sell new homes in Ontario. This section will help builders and vendors understand their mandatory responsibilities under the Act.
All builders and vendors must be registered with Tarion to build and sell homes legally in Ontario. In addition, all new homes must be enrolled prior to construction.
See
Registering and Renewing and
Enrolling New Homes to learn more about each process.
As a new home builder or vendor, you are required to provide
warranty protection to your customers. Quality
after sales service is the foundation on which your reputation as a builder or vendor is built. Today’s consumer demands timely and effective service should a warranty issue arise.
Register for our Spring Builder Updates
We invite you to attend a free Tarion update for vendor/builders. This is an opportunity for you to learn more about Tarion policies, meet with senior staff, and interact with other vendor/builders.
Registration is mandatory and must be made in advance.
Monday, April 29 – London
Breakfast hosted by London and St. Thomas Homebuilders’ Associations: 8 a.m. – 9 a.m.
Tarion Builder Update: 9 a.m. – 11 a.m.
Location: Best Western Lamplighter Inn, 591 Wellington Rd, London, ON
Thursday, May 9 – Kingston
Tarion Builder Update: 3 p.m. – 5 p.m.
Location: Minos Village Restaurant, 2762 Princess St, Kingston, ON
Wednesday, May 22 – Grimbsy
Breakfast hosted by Niagara and Hamilton Halton Homebuilders’ Associations: 8 a.m.- 9 a.m.
Tarion Builder Update: 9 a.m. – 11 a.m.
Location: Casablanca Winery Inn, 4 Windward Dr., Grimsby, ON
Tuesday, May 28 – Ottawa
Tarion Builder Update: 3 p.m. – 5 p.m.
Location: Centurion Conference & Event Centre, 170 Colonnade Rd. South, Ottawa, ON
Thursday, May 30 – Toronto
Tarion Builder Update: 9 a.m. – 11 a.m.
Location: Tarion Corporate Office, 7th Floor, 5160 Yonge Street
If you have any questions, please send an e-mail to builderrelations@tarion.com, or call 1-877-696-6497, ext. 3283.
Customer Service Standard
Since the introduction of the
Customer Service Standard (CSS) in 2003, Tarion has had the opportunity to speak with builders and consumers about their experiences with these policies.
Based on this feedback, along with our own experience administering the Customer Service Standard, we have made some refinements to these policies. Builder Bulletin 42 was issued in March 2009 and replaces Bulletin 42 (Revised) which was issued in July 2005. This Bulletin restates the Customer Service Standard and incorporates certain changes based on the ongoing review of its application by Tarion. It includes information about:
- The Homeowner Information Package;
- The Pre-Delivery Inspection;
- The Statutory Warranty Claims Process;
- Warranty Reviews (Builder-requested conciliations)
This Bulletin is effective for all freehold homes and condominiums with a date of possession on or after October 1, 2003. Certain changes only apply to homes with a date of possession on or after September 1, 2005.