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Ombudsperson

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grandparents with granddaughterThank you for visiting the Tarion Ombudsperson web page.

The Ombudsperson Office is an independent, impartial and confidential department that promotes and protects fairness within Tarion.  

We receive, seek to resolve, and investigate complaints to ensure that Tarion is fair in its operation.
 
We provide information and advice, and make referrals where appropriate.
 
We help to achieve fair resolutions to complaints, and make recommendations to promote fair treatment.
 
This website provides some information about the Ombudsperson office, how we work, and reports on the activities of the office. Please feel free to explore the website, and for further information or assistance, please contact the Ombudsperson Office.

How to Contact the Office of the Ombudsperson

If you wish to contact the Ombudsperson Office for additional information, or to submit a complaint, you can send an e-mail to: ombuds@tarion.com, or use one of the options listed below:

Telephone: 416-229-3828 or Toll-Free: 1-877-880-3828
Fax: 416-229-3849
Correspondence may be sent to:  Ombudsperson, Tarion Warranty Corporation, 5160 Yonge Street, Toronto, ON M2N 6L9.

 

Please Note: The Ombudsperson does not replace the Statutory Warranty Process. Warranty form submission, requests for conciliation and requests for a Decision Letter must be made by contacting Tarion directly. 

 
The Ombudsperson voicemail, fax and e-mail are confidential, and only accessible by staff in the Ombudsperson Office. The Ombudsperson Office will acknowledge your complaint promptly, and then review your complaint to determine how and where it can best be addressed.