(Toronto, ON, October 26, 2015) – Every year, Tarion sends out surveys to new homeowners to find out if builders, and Tarion, are meeting their customer service needs. During the first week of November, over 55,000 new home buyers in Ontario who have taken possession of a new home or condo between October 1st 2014 and September 30th 2015 will receive a survey. Participation from new homeowners is essential to improving the new home buying experience in Ontario.
"The new home building industry has a significant impact on our economy, our communities and our residents, but it all starts with the experience of each new homeowner. That’s why Tarion goes straight to the source, and relies on the feedback of new homeowners to tell us if their needs are being met,” says Howard Bogach, President and CEO of Tarion Warranty Corporation. “Our annual survey provides us with invaluable insight into what is important to new home buyers and how we can work with builders to continue to improve the new homeownership experience,” adds Bogach.
Invitations will be sent out to all home and condo owners directing them to an online survey. Questions focus on homeowners’ satisfaction with their builder, covering every stage in the homeowner-builder relationship from the signing of the Agreement of Purchase and Sale, through construction and the pre-delivery period, to after-sales service. Questions also cover the homeowner’s interaction with Tarion. New this year, we are now offering this survey in multiple languages including Mandarin, Farsi and Punjabi.
Tarion sends qualified builders a copy of their individual results and the results of their category in general (dividing builders into small, medium, large and high-rise). Builders must have at least five new home possessions during the survey timeframe to qualify. The results of these surveys are also used to determine the finalists and recipients of Tarion’s annual builder awards, announced in April.
“Tarion sees the opinions of new home buyers as the very pulse of the new home building industry. By sharing their experiences, they can show us what’s working, what’s not, and help shape how customer service is delivered going forward,” says Bogach. “This survey also determines the finalists and recipients of Tarion’s annual builder awards. These are the only awards in the province where homeowners have the ultimate influence on whether their builder should be recognized for customer service.”
Home and condo owners will have until January 10, 2016 to complete the surveys.
Tarion is a private, not-for-profit corporation that protects the rights of new home buyers and regulates new home builders. Tarion administers the Ontario New Home Warranties Plan Act, which outlines the warranty protection that Ontario’s new home buyers are entitled to. Tarion also assists in resolving warranty claims and backstops the statutory warranty obligations of builders.
For more information, please contact:
Senior Manager, Corporate Communications at (416) 229-3863 or email@example.com