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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The buggy light: The results
August 24, 2017
The buggy light: The results

Warranted or Not Warranted?

Answer: Last week, we showed you a ceiling light fixture that contained dead bugs and asked you if you thought it was something that was covered under the warranty.

To help us out with the answer, we asked Karin, a Warranty Services Representative at Tarion.

Karin: “What we do in these instances is determine if there is a defect in workmanship or materials that is causing the situation to occur. For example, are the bugs getting in because the ceiling fixture is broken, or not properly installed? When we visited the home to inspect the fixture, there was no indication of either.

“Quite simply, this is a story of a few intrepid insects and the regular homeowner maintenance that is required to deal with them. Let’s face it, there aren’t too many people out there who like dealing with bugs. But because there is no construction defect, this is not something that would be covered by the builder’s new home warranty.”

Answer: Not Warranted.

Thank you for your feedback! Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or Not Warranted” story.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.