The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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A retired couple we’ll call Arthur and Anna recently visited Tarion’s head office looking for some advice. After living in an apartment co-op for 40 years, they decided it was time to take the plunge into homeownership and purchase a new pre-construction condominium unit.
As their building is approaching completion, and they will soon be granted occupancy of their unit, they wanted to find out what they needed to know to make this transition a smooth one.
As their building is approaching completion, and they will soon be granted occupancy of their unit, they wanted to find out what they needed to know to make this transition a smooth one. A Tarion employee at our main reception desk was able to set them on the right course. Here are the things she covered with them:
1. Prepare for your pre-delivery inspection.
Your builder will schedule this inspection before you move in. The purpose of the pre-delivery inspection is to learn how things work, how to properly maintain your home, and to make note of things that are missing, incomplete, or defective so that your builder can take steps to correct them. Watch Tarion’s pre-delivery inspection video series and bring a copy of Tarion’s PDI Checklist to help you along the way and ensure you don’t miss anything.
2. Understand your role, your builder’s role, and Tarion’s role in the new home warranty process.
As a unit owner, you are responsible for making warranty claims for items within your unit. Your builder is responsible for completing these repairs. Tarion can get involved when your builder, for one reason or another, does not fulfill their warranty obligations.
3. Understand the difference between your unit and the condominium’s shared areas, also known as common elements.
To understand your unit’s boundaries, take a look at the Disclosure Statement in your Agreement of Purchase and Sale. While you are responsible for your unit’s warranty, the common elements have their own warranty that is managed by your condominium corporation. If you notice anything amiss in the shared areas, bring it to the attention of your property manager or condominium board.
4. The warranty on your condominium unit begins on your occupancy date.
Keep in mind that, for condominiums, this may be different from your actual closing date. Know that your first opportunity to submit a warranty claim is in the first 30 days of occupancy. Your 30-Day Form should include any issues noted during your pre-delivery inspection that have not yet been resolved, as well as anything you’ve noticed since taking occupancy.
5. Sign up for MyHome.
MyHome is Tarion’s online service for new home owners. You can fill out and submit your 30-Day Form online, and keep track of important dates related to your warranty.
6. Tarion is here to help.
When you have questions about your new home, contact us.
Arthur and Anna went away equipped with a lot of useful information, and were grateful for Tarion’s assistance. They experienced first-hand how Tarion goes out of its way to help new home buyers understand what’s involved in purchasing and owning a new home.
Arthur & Anna: Thank you for stopping by. We wish you many happy years ahead in your new home.
The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.