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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The Blotchy Backsplash: The Results
September 15, 2016
The Blotchy Backsplash: The Results

Last week, we showed you a kitchen backsplash that had a couple of blotchy grout patches and asked you if you felt it was warranted or not warranted. Here is what Tarion found:

This is a classic case of “poor work” plain and simple. Let’s start with the tiles themselves.

Clearly little care was taken with cutting some of them to accommodate the corners and conduit, resulting in ragged edges.
Some tiles even appear “broken” rather than cut. The grout doesn’t seem to have cleaned properly either. Perhaps a “handy person” did the work, rather than a qualified tile installer who would have the necessary skill and tools to do the job properly.

As for the builder’s claim that the poor workmanship cannot be seen from a normal viewing position, we would ask: Is standing at your kitchen counter while preparing a cup of tea not normal enough?

In summary, the sloppiness of the white grout against the grey tile is evident, the backsplash was not completed in a workmanlike manner, and this falls under the one year warranty on workmanship and materials.

Answer: Warranted.

Thank you for your feedback! Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or Not Warranted” story.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.