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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The Blotchy Backsplash: Warranted or Not Warranted?
September 13, 2016
The Blotchy Backsplash: The Results

What do you think?

Homeowners George and Gina (not their real names) felt that the kitchen backsplash in their new home fell a little short of expectations.

George and Gina felt this looked unprofessional and was unacceptable.
To see what they mean, take a look at the photos: 



It appears that the tile installer cut a little too much off of some of the tiles to accommodate corners and electrical conduits, and ended up using grout to fill in the excess space. The result is messy looking white patches in a couple of locations.

George and Gina felt this looked unprofessional and was unacceptable. They asked their builder to fix it but the builder refused. According to him, the issue was minor, therefore not important. Furthermore, he felt that the areas in question could not be seen from a ‘normal viewing position’ because a person would need to bend down and look up in order to really see them.

So George and Gina submitted a warranty claim and asked Tarion to assess the situation. Before we tell you what we decided, we want to know what you think. Is it warranted or not warranted?

Feel free to share your thoughts with us, and stay tuned for the answer…

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.