The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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With Tarion’s advice, a builder does the right thing and satisfies a homeowner’s request
The line going across the carpet in the photo below is not the result of spouses at war with each other (“This is my half of the room, and that’s your half”). We know that buying a new home can sometimes bring out strong emotions in couples, but fortunately that’s not the case here. The photo actually shows a carpet seam, and was provided to us by Sean – a builder (not his actual name). Sean’s homeowners didn’t like the fact that the seam ran across the middle of their floor. Not surprisingly, they asked for something to be done about it.
Sean saw this as a challenge for two reasons:
- The design and colour of the carpet make it extremely hard to hide seams; and
- The carpet does not come in rolls that are long or large enough to cover the entire room.
Notwithstanding these obstacles, Sean recognized that he needed to do something. Prior to taking action, however, he was curious to get Tarion’s perspective on the matter.
Here’s how Bob, one of Tarion’s representatives, responded:
“According to Article 12.4 in the Construction Performance Guidelines, the visibility of carpet seams can vary according to the type of carpet, and visible seams are acceptable as long as they are installed properly with the backing tightly fitted. But I do understand the homeowner’s perspective. The seam runs across the middle of the room and doesn’t look good. If the carpet does not come in longer rolls, a seam may be unavoidable. But an acceptable solution would be to arrange the carpeting in a way that the seam is in a location of the room that is not as obvious.”
It turns out that’s exactly how Sean felt about it as well. Turning to Tarion for help – which is what many builders do when they have customer service questions – Sean validated his belief that that the carpet should be fixed so his buyers can fully enjoy their new home.
This is just one more example of how Tarion helps to set standards in the new home buying process.
Sometimes, it’s not about a defect in a home, but a certain level of customer service that makes all the difference.
We’re proud to say that there are a lot of stories like Sean’s. Tarion reviews countless issues submitted to us by homeowners and builders alike, and we try our utmost to help them get resolved before they become warranty claims.
A satisfied homeowner; a builder whose reputation remains intact; and a warranty claim avoided. Everybody wins.
The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.