The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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What we see in the photo is a crack in the basement concrete floor and some signs of wetness. The homeowner wanted the builder to repair the problem as part of the warranty.
What do you think?
A homeowner submitted the photo below along with a two-year warranty form to Tarion. What we see in the photo is a crack in the basement concrete floor and some signs of wetness. The homeowner wanted the builder to repair the problem as part of the warranty. The builder felt the situation was not unusual and definitely not covered under the warranty. The homeowner argued that the the issue should be covered under the two-year warranty because it “protects against water penetration through the basement or foundation walls.” The builder disagreed. According to him, this was not a warranted item. Why? There was no water penetration. Dampness, yes, but not an unusual occurrence in basement concrete floor slabs. How would you decide? Is it warranted or not warranted?
Feel free to share your thoughts with us, and stay tuned for the answer…
The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.