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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The Tapering Tiles: The Results
April 7, 2016
The Tapering Tiles: The Results

Earlier this week, we showed you a bathroom floor that had tiles of uneven width and asked you if you felt it was warranted or not warranted.

To help us out with the answer, we asked Dan, one of our resident experts on warranty matters.

“After speaking with the builder, it was revealed the widening effect continued further to the right of what was shown in the photo.  The likely cause of the “tapering tiles” is that the tub surround is not perfectly square to the wall on the opposite side of the room, where the tile installation likely started.

The issue here is not that the two tiles in question are in fact “skinny,” but rather that they are different in width and are tapered.  In fact, if all of the “skinny” tiles along the tub surround were uniform in width, then this issue would certainly reflect poor planning on the part of the tile installer, but it would not be warranted.

We advised the builder that this issue would be warranted because of the varying width of each of the tiles and that the visual effect was “readily noticeable from a normal viewing position”; and that this represented poor workmanship.

If the tile installer had pre-measured and determined that there could be “skinny” tiles, the effect could have been managed by properly adjusting or trimming the first row of tiles (laid on the opposite side of the room).  As it was, the finished work would need a repair that would likely be onerous and expensive.”

Answer: Warranted.

Thank you for your feedback! Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or Not Warranted story.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.