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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The Tapering Tiles: Warranted or Not Warranted?
April 5, 2016
The Tapering Tiles: The Results

When Jeff went to take a look, it was easy to see what the issue was. Harder to figure out was what to do about it.
What do you think?

Jeff (not his real name) is a new home builder. Jeff received a complaint from one of his customers that focused on how their new bathroom tiles were installed. When Jeff went to take a look, it was easy to see what the issue was. Harder to figure out was what to do about it. Looking for guidance, Jeff took a picture and sent it to Tarion.

As you can see from Jeff’s picture below, there is a noticeable difference in the width between the two “skinny” tiles. Furthermore, each of the two tiles gets progressively wider as you scan it from left to right. Jeff agreed that the work was far from perfect, but was it bad enough that he needed to repair it under the warranty? Poor workmanship, said the homeowner, and the warranty is supposed to cover that. What do you think? Is it warranted or not warranted?


The Tapering Tiles: Warranted or Not Warranted?


Feel free to share your thoughts with us, and stay tuned for the answer…


The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.