The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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Last week, we took a page from Sesame Street and played the “One of these things is not like the other” challenge. We showed you four kitchen cabinet doors, one of which was mismatched, and asked if you thought it was covered under the warranty.
To help us out with the answer, we polled five of our Warranty Representatives. These are the folks who regularly conduct inspections to determine if items are covered under the warranty. The results were unanimous – all five said that they would assess the mismatched cabinet door as warranted. When it comes to wood finishes, one can’t always expect an exact match between adjacent items. In this case, however, the discrepancy is simply too pronounced and can be seen from a normal viewing distance. Thankfully, the builder made things right by replacing the door with one more like the others before Tarion had to intervene any further.
Thank you for your feedback! Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or Not Warranted story.
The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.