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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The Wavy Floor: The Results
December 3, 2015
The Wavy Floor: The Results

Last week, we asked you what you thought of a homeowner’s complaint that the tile floor in her new home looked awful.

“Beauty is in the eye of the beholder.”
To help us out with the answer, we asked our usual go-to guy, Dan:

“One of our favourite sayings when we go out and talk to builders is ‘We don’t warrant aesthetics’ unless it is caused by poor workmanship or materials.  This is a perfect illustration of that.  It’s unfortunate that the completed floor ended up looking this way… or maybe it’s not that unfortunate.  Beauty is in the eye of the beholder after all.  The key here is that the builder did nothing less than provide exactly what the homeowner chose.  This is not a defect in workmanship or materials, but a matter of taste, and the builder is not obligated under the warranty to take any further action.”

New home buyers can avoid this kind of situation by trying to get a better understanding of how their selections will actually look like when applied to their home.  Asking the staff at the décor centre for pictures of completed work might help.

By the way, if you’re wondering how this story ended, the homeowner decided to accept her floor in the hope of someday appreciating its unique beauty.

Answer: Not Warranted.

Thank you for your feedback!  Every time you let us know what you think, other homeowners are empowered.  Stay tuned for our next “Warranted or Not Warranted story.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.