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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The Paint (Un)Finish: The Results
November 5, 2015
The Paint (Un)Finish: The Results

Last week, we asked you what you thought of a new homeowner’s complaint that the paint finish around their stairs was too sloppy and needed repair.

To help us out with the answer, we asked New Home Warranty expert Dan who confirmed: “cosmetic flaws are among the most common concerns raised by homeowners and they fall within the first year warranty coverage under ‘Poor Work’.”

“When dealing with paint finishes, blemishes that are readily noticeable when viewed under normal lighting conditions from a normal viewing position are unacceptable. In this case, the visibly poor finish around the stairs and the paint stains on the carpet are deemed unacceptable workmanship and are the responsibility of the builder to repair.” For more detailed information, check out Article 9.9 and Article 9.11 of Tarion’s Construction Performance Guidelines. The Construction Performance Guidelines is a reference guide that Tarion uses to evaluate over 200 of the most commonly reported warranty complaints. It is available to homeowners and builders on our website.

Answer: Warranted.

Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or Not Warranted?” story.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.