The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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Last month, we asked you what you thought of a homeowner’s complaint that the colour of their hardwood floor did not match the tread on the stairs.
This is a pretty common complaint among new home buyers. The reality is that minor variations in stained surfaces are completely normal.
To help us out with the answer, we asked Dan Moreau, Manager of Stakeholder Relations at Tarion. “This is a pretty common complaint among new home buyers. The reality is that minor variations in stained surfaces are completely normal. It’s even more true when you’re dealing with two different kinds of wood, as we have in this situation. The hardwood that was used for the floor arrived pre-finished from the factory, while the wood used for the stairs was finished on site during construction. Even though you apply the same stain colour as the factory-finished hardwood floor, which the builder did, you’ll never achieve a perfect match.”
Answer: Not Warranted.
Thank you for your feedback! Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or Not Warranted” story.
The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.