The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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You’ve just moved in to your new home. Congratulations! Anyone who’s been through the experience knows it can be thrilling. And busy. Very busy!
Submitting Your First Claim
Of course there are a million things on your mind right now. You have to get your address changed, contact utility companies, learn how things open, close and turn on. There are also those items from your Pre-Delivery Inspection that your builder may not have repaired yet, as well as one or two new items that you’ve noticed now that you’re living in the space. When, you might ask between colliding thoughts, can you make your first claim under the New Home Warranty?
The short answer is that you can make your first warranty claim within the first 30 days after you take ownership, and to do that you need to use Tarion’s 30-Day Form.
Tarion Helps Keep it Simple
We want to make the warranty process as easy as possible. The following tips will help answer some of your key questions about what you should do after you’ve moved into your new home or condo:
- Sign up for MyHome. MyHome is Tarion’s online service for new homeowners. You can sign up for it as soon as – but not before – you’ve taken possession of your new home. When you register for MyHome, you’ll get e-mail reminders for warranty form deadlines. You’ll also be able to fill out and submit your warranty forms online, and include photos of any issues or defects so that Tarion can have them on record.
- Start a 30-Day Form. Anytime within your first 30 days of possession, you can start filling out your 30-Day Form. With MyHome, you’re able to save it and come back to it later. Some new homeowners we’ve talked to like to maintain a saved 30-Day Form for the first few weeks after they move in, adding new items as they discover them and, of course, deleting items as the builder fixes them.
- Communicate new items to your builder. It is your builder that is responsible for the Ontario New Home Warranty. Tarion backstops the warranty in the event that the builder is unable or unwilling to provide the warranty. For that reason, the builder should always be your first point of contact. Take the time to understand the builder’s process for submitting service requests and communicate any and all new issues to them promptly.
- Give your builder access to do repairs. As challenging as it may be during this busy time, be sure to give your builder and their tradespeople reasonable access to your home (during normal business hours, Monday to Friday between 8 AM and 5PM) so that repairs can be made. Your builder will typically schedule work at least 2 days in advance.
- Submit your 30-Day Form on time. Your MyHome account has an “Important Dates” section that indicates your deadline for submitting your 30-Day Form. In addition, you’ll get an e-mail reminding you that it is time to get it in to Tarion. Submitting your form – on time – starts the warranty process, and will help to ensure that you get the full benefit of the warranty.
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The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.