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    The Open Door Blog

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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.

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A merry reminder from Tarion: Holiday hours and emergency procedures
December 10, 2020
A merry reminder from Tarion: Holiday hours and emergency procedures


This year’s festive season is upon us. Although public health restrictions mean we’ll have to curb some of our usual holiday activities, it’s still a time to celebrate. As the year draws to a close, all of us here at Tarion want to wish you and your families a happy and healthy holiday. 

As our staff will also be taking a break to be with their families, we wanted to share our holiday hours and steps you can take in the event of a home warranty emergency. Also, due to COVID-19 restrictions, we are accepting phone messages and emails only.

Holiday Hours

December 24, 2020

(Email: customerservice@tarion.com
Phone: 1-877-982-7466)

8:00 a.m. - 12:00 p.m. 

December 25, 2020 CLOSED
December 28 – December 30, 2020 8:30 a.m. – 4:00 p.m.
December 31, 2020 8:30 AM – 3:00 PM
January 1, 2020 CLOSED
January 4, 2021 Regular business hours resume

Our representatives can be reached during the above hours by phone at 1-877-982-7466 or you can connect with us through at customerservice@tarion.com.

What to do in the event of an emergency

Although you can’t predict when an emergency may happen, there may be some things you can do to try to prevent them. For example, take time out from your holiday preparations to address any maintenance issues with your home. Also, if you’ve discovered a problem that is covered by your new home warranty, contact your builder before they close for the holidays. 


In the event of a warranty emergency -- for example if you suffer a complete loss of heat -- contact your builder immediately. They should address the situation within 24 hours. If you are in a new condo, you could also try contacting your Board of Directors or the Property Manager. If you can’t reach your builder or they don’t rectify the situation in 24 hours, contact Tarion directly or review our What to do in an Emergency Situation checklist


If there is damage to builder-installed materials, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible). In the event of a natural disaster -- as we experienced with the ice storm of 2013 -- and our website and/or phone lines are disabled, please connect with us through social media. Find a full list of ways you can contact us here. You can also easily manage your warranty at any time using our online service, MyHome. Here, you can check in on your warranty timelines, schedule or cancel conciliations, and more. Please note that any warranty timelines in MyHome that fall within the holiday period will reflect an additional nine days. Learn more about MyHome here.


We wish you all the best for the holidays and look forward to serving you in 2021.


The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.

 

  

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