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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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A merry reminder from Tarion: Holiday hours and emergency procedures
December 5, 2019
A merry reminder from Tarion: Holiday hours and emergency procedures

The holiday season is well underway, and all of us here at Tarion wish you and your families a happy and festive season! But before we all go on our merry way, we wanted to share our holiday hours with you and steps you can take in the event of a home warranty emergency.

Holiday Hours

December 24, 2019 8:00 a.m. - 12:00 p.m.
December 25 - December 26, 2019 CLOSED
December 27 – December 30, 2019 Emails & phone calls only
(Email: customerservice@tarion.com
Phone: 1-877-982-7466)

8:30 a.m. – 4:00 p.m.
December 31, 2019 Emails & phone calls only
8:30 AM – 3:00 PM
January 1, 2020 CLOSED
January 2, 2020 Regular business hours resume

Our representatives can be reached during the above hours by phone at 1-877-982-7466 or you can connect with us through email.

What to do in the event of an emergency

Emergencies can happen and when they do it’s best to be prepared. Take time before the hustle and bustle of the holiday to address any maintenance issues with your home. And, if you’ve discovered a problem that is covered by your new home warranty, contact your builder before they close for the holidays. In the event of a warranty emergency, contact your builder immediately. They should correct the situation within 24 hours. If you are in a new condo, you could also try contacting your Board of Directors or the Property Manager. If you can’t reach your builder or they don’t rectify the situation in 24 hours, contact Tarion directly or review our What to do in an Emergency Situation checklist. If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible). In the event of a natural disaster - as we experienced with the ice storm of 2013 - and our website and/or phone lines are disabled please connect with us through social media. Find a full list of ways you can contact us here. You can also easily manage your warranty at any time using our online service, MyHome. Here, you can check in on your warranty timelines, schedule or cancel conciliations, and more. Please note that any warranty timelines in MyHome that fall within the holiday period will reflect an additional nine days. Learn more about MyHome.

We wish you a merry and safe holiday season and we look forward to serving you in 2020.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.