The Open Door Blog
Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.
The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.
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You may not be your home’s first owner, but that doesn’t mean you don’t have warranty coverage. In Ontario, the statutory warranty on a new home lasts for a total of seven years from the date the original purchaser takes possession – or in the case of a condominium unit, takes occupancy. And the great thing is that this warranty stays with the home regardless of how many times it changes hands during those seven years. So if you’ve just bought a house or condominium that is less than seven years old, there’s a very good chance that you have remaining warranty coverage. To avoid missing out, be sure to do these five things as soon as possible:
- Determine if your home is enrolled in the warranty program. Not every new home is eligible for warranty coverage. For example, homes built by their owners are not covered. Neither are buildings that were once used for non-residential purposes but have since been converted to condominium units. We provide a list of the types of homes that are not covered by Ontario’s new home warranty program on our website. To find out if your home is enrolled in the warranty program, call Tarion.
- Send Tarion proof of the change in ownership. Good news! You confirmed that your home is enrolled with Tarion. Now, how do you transfer the warranty to your name? It’s actually very easy. All you need to do is send us a copy of your purchase agreement, transfer deed, or statement of adjustments. If you're sending us your purchase agreement, we only need the sections that show the following: a) the change in ownership from the previous owner to you, and b) the agreement has been signed and completed. We’ll send you a confirmation that includes your home’s enrolment number and warranty start date, two key pieces of information that you’ll need in order to register for MyHome (see next step).
- Register for MyHome. As soon as we’ve updated our records, you’ll be able to register for MyHome, Tarion’s online service for homeowners. Through your MyHome account, you’ll be able to access the warranty history on your home, including any warranty forms that were submitted by the previous owner(s). MyHome will help you stay on top of your remaining warranty coverage by sending you reminders for important deadlines. And if you need to submit a warranty form to Tarion, MyHome lets you do it easily and securely online.
- Find out who built your home. It’s important to know who built your home, in case you have any questions or require service. You can find out through your MyHome account. Jot down the builder’s customer service contact information, and keep it handy. If you notice a problem with something in your home that is still under warranty, the builder is your first point of contact. Remember, they are the ones who provide your new home warranty.
- Educate yourself about your warranty coverage and the warranty process. It’s up to you to make the most of your warranty. Take some time to understand how much remaining warranty coverage you have, what you’re still covered for, and how to make a claim. The best way to do this is to read the Homeowner Information Package. Tarion also has a number of other helpful resources, including videos, publications, and social media sites to keep homeowners like you informed about your warranty. Check out these helpful resources at tarion.com to become an empowered homeowner.
And remember: If at any time you have questions, contact us. We’re here to help!
The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.