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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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Your PDI Form is not a warranty form
November 8, 2018
Person filling out form with wooden toy house in foreground

How to avoid one of the most common mistakes among new home buyers

On or before your closing day, your builder will conduct a pre-delivery inspection, or PDI, with you.

The PDI is an exciting and important step in the new home buying process.  It gives you an opportunity to walk around and admire your new home, ask your builder questions, and learn how things work and how to properly maintain them so that they provide many years of enjoyment.

But the main purpose of the PDI is to thoroughly inspect your new home and make note of anything that is missing, incomplete or damaged. Person testing faucet.

Your builder will list on a PDI Form anything that needs to be addressed and you will be asked to sign it to confirm the accuracy of the list. Your builder will give you a copy of the completed and signed PDI Form.

The purpose of the PDI Form is to have a record the condition your home was in before you moved in.  It’s an important document, and we strongly recommend that you review it carefully before signing it and hold on to your copy of it after the PDI.  In the event that you and your builder have a dispute over a warranty item, Tarion may ask to take a look at it.

What the PDI Form is not – and this is the key takeaway here – is a warranty claim.

What the PDI Form is not – and this is the key takeaway here – is a warranty claim.

Sure, the idea is that your builder will get around to the items listed on it soon – either before you move in, or shortly afterwards.  But we know from experience that things don’t always work out that way.  So, if you want to protect your warranty on the items listed on the PDI Form, you must submit an actual warranty claim to Tarion.

That’s where the 30-Day Form comes in.  It’s your first chance to submit a warranty claim to Tarion, and it must be done within 30 days after you take possession.  Your 30-Day Form should include all of the items from the PDI that have not been completed or repaired, as well as anything you discovered after you moved in.  Yes, you read that correctly – if there’s anything listed on your PDI Form that has yet to be done, you’ll need to list that on your 30-Day Form.  By doing this, you’ll be able to ask for Tarion’s help if your builder doesn’t resolve the items.

The easiest way to find, fill out and submit your warranty forms is through MyHome, Tarion’s online service for homeowners. You can either log into MyHome from Tarion.com or download the MyHome app.

The PDI Form and 30-Day Form each play an important role in the early days of new home ownership.  Understanding the difference between them will ensure that you start things off on the right foot.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.