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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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Dos and don’ts when it comes to warranty repairs
September 5, 2019
Word "Home" spelt out using tools

Let’s start with a quick trivia question:

Who is responsible for completing repairs under the new home warranty?

a) Your builder
b) Tarion

If you answered “a,” congratulations!  As a savvy new homeowner, you understand that your warranty is provided to you by your builder, and that it is they who are primarily responsible for honouring it.  It’s surprising how many homeowners would choose “b,” but that’s a story we’ll save for another time.

When you submit a warranty form to Tarion, it triggers a repair period during which your builder must resolve the items listed on your form that are covered by the warranty.

When you submit a warranty form to Tarion, it triggers a repair period during which your builder must resolve the items listed on your form that are covered by the warranty.  As the homeowner, you too play a very important role in the warranty process.  Here are some key things to keep in mind as your builder works to resolve your warranty items:

Provide reasonable access to your builder

When necessary work is required, be sure to give your builder and their tradespeople access to your home during normal business hours, at a time that you have mutually agreed upon in advance.  If you fail to do so, you could jeopardize your warranty rights.  If you think you have a valid reason for denying your builder access to your home or the opportunity to complete repairs, we strongly recommend that you contact Tarion for guidance.

Document the situation

Mobile phone taking photo of flooringTaking pictures of an item before and after repairs are completed is a good practice to follow.  Documented evidence will come in handy if it turns out that you’re not happy with your builder’s repairs and you need to ask Tarion for further assistance. 

Know exactly what you're signing

Many builders or their tradespeople ask homeowners to “sign off” on repairs they have done. While it is fair for your builder to ask you to sign an acknowledgement that work has been done, you should only sign a document indicating that you are satisfied with the repair work if you are in fact satisfied that the concern you reported has been resolved.

Do not make changes to repairs

There’s a popular saying that goes “If you want something done right, do it yourself.”  While this may be true for some things in life, it should not apply to your warranty repairs.  It is important that you do not attempt to further repair or make changes to an item after it has been repaired by your builder.  Homeowners who alter their builder’s work may jeopardize the warranty coverage on it.  If you feel that your builder did not properly resolve an item, contact Tarion for advice.

While your builder is responsible for carrying out warranty repairs, that doesn’t mean that Tarion is completely out of the picture. We’re here to ensure your warranty is protected. If at any time during your builder’s repair period you have questions, concerns, or need assistance, don’t hesitate to reach out to us.  And if your builder does not repair warranty items to your satisfaction during the builder repair period, contact us to request a conciliation by Tarion.    

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.