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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The one thing most homeowners don't know about MyHome
August 1, 2019
Wooden toy house with question marks above it

If we were to ask you how much you know about Tarion’s MyHome, you might say you have a pretty good handle on it. You know that it sends you e-mail reminders when your warranty forms are due. You know that you can fill out and submit your warranty forms, like the 30-Day Form, Year-End Form, and Second-Year Form. Heck, you even know that you’re able to upload photos and other documents you may have that help to support your warranty claim.

But did you know that you can schedule a Tarion conciliation inspection?

If so, you can count yourself among an exclusive club. According to our call centre representatives, the vast majority of new homeowners don’t know that they can take their warranty claim to the next level from the convenience of their MyHome account.

What is a conciliation?

A conciliation is one of the methods Tarion uses to resolve warranty disputes between homeowners and their builders. In most cases, it involves an inspection at your home during which a Tarion representative will assess the items reported on your warranty form to determine if they are covered under the warranty. You can learn more about conciliations here.

An important thing to keep in mind is that a conciliation is not something you can ask for at any time in the warranty process.

Scheduling a conciliation with MyHome

An important thing to keep in mind is that a conciliation is not something you can ask for at any time in the warranty process – your opportunity to request one only comes within the 30-day period after the end of your builder’s repair period. As a MyHome user, you’ll receive an e-mail notification when this period begins and shortly before it Man on laptop looking at MyHome landing pageexpires. 

During this time, you will notice a link beside your warranty form that allows you to schedule your conciliation inspection. Click the link, and follow a few easy steps:

  1. Choose your items: You’ll see a complete list of the items you submitted on your warranty form. Check the ones that have not been resolved and that you would like Tarion to assess.
  2. Choose your date: You’ll see a list of available dates and times for your conciliation inspection. Select the one that is most convenient for you.
  3. Pay the conciliation fee: You must provide a credit card payment of $282.50 to book your conciliation inspection. Keep in mind that this fee is returned to you if Tarion determines that at least one item assessed during the inspection is covered under the warranty. For more information about the conciliation fee, click here.

That’s all it takes. After you’re done, be sure to check the correspondence section in your MyHome account for a confirmation letter from Tarion that contains important information about your upcoming conciliation inspection. And don’t forget to watch our video, Ten Things You Need to Know About Your Conciliation.

If you still have questions, that’s OK. Contact us. 

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.