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Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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Three things owners of a resale "new" home should know
January 23, 2020
Paper house with three cut out hearts

You may not be a new home buyer, but you're definitely a newish home buyer.  That's because the resale house or condo you bought was built only a year or so ago.  And since just about every newly built home in Ontario comes with a seven-year warranty backed by Tarion, there’s a very good chance you’re still covered.

You might be asking a few questions right now/ like "How does the warranty get transferred from the previous owner to me?" or "What if there are warranty claims that are currently in progress?"  Before you go ahead and make some of the common mistakes other subsequent owners make, take a look at these three important facts:

Hands passing of keys The warranty is not automatically transferred to you

1. The warranty is not automatically transferred to you 

Many subsequent owners of a home that is still under warranty are under the impression that their real estate agent or lawyer will take care of the warranty transfer for them.  This is not true (at least in most cases).  It’s fair to assume that transferring your home’s warranty coverage to your name is up to you.  The good news is that it’s very easy to do.  Call us and let us know that you want your name added to the file as the new owner. Make sure that you have your Agreement of Purchase and Sale and your transfer deed handy, because we’ll ask for a copy for our records.  That’s all there is to it.

2. You will need to create your own MyHome account 

MyHome is Tarion’s online tool for homeowners, and it’s something you should get onto ASAP.  Not only does it allow you to submit new warranty claims, but you can also look up any claims that may have been submitted by the previous owner.  Chances are there will already be a MyHome account created for your home by the previous owner, and they might even pass on their MyHome credentials to you.  If so, don’t use them.  Create a new account instead that is in your name and has your contact information.  This will ensure you receive e-mail reminders for important warranty dates and deadlines.  Registering a new account for MyHome only takes minutes, and we’re here to help if you need it.

3. You may be able to act on a warranty claim submitted by the previous owner 

If your home has a warranty claim that is currently in progress, you need to look into it right away so that you don’t risk missing out on potential repairs.  As mentioned earlier, register for MyHome and check for any submitted warranty forms.  Then have a look at the related correspondence – that’s where Tarion explains the process for resolving the warranty claim and indicates when you can ask for Tarion’s help in the form of a “conciliation.”  If you’re able to request a conciliation on a form submitted by the previous owner, it is in your best interest to do so – otherwise you may not be able to have the claim resolved. 

Knowing these three things will help make your transition into a home that is still under warranty a lot easier.  If you have more questions, contact us.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.