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Do you have a Compliment About Tarion?

If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service

SUBMIT A COMPLIMENT

Compliments and Complaints Received

We track the number of compliments and complaints we get.  For the latest numbers, click here.

Submit a Complaint About Tarion

If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.

We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.

Learn more about submitting a complaint about Tarion

SUBMIT A COMPLAINT

Submit a policy based suggestion to the Consumer Advisory Council

Media Inquiries

Click here for information on how to direct media inquiries.

Compliments and Complaints Received in 2016*

Compliments

Tarion has received 56 compliments through our online compliments form.

Complaints

Tarion has received the following number of complaints through our online complaints form and our call centre:

  • Complaints about warranty decisions:  43
  • Complaints about Tarion policies:  29
  • Complaints about Tarion staff:  29

*As of December 15, 2016

    

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