Contact
Do you have a Compliment About Tarion?
If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service
Submit a Complaint About Tarion
If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.
We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.
Media Inquiries
Click here for information on how to direct media inquiries.
Tarion's office will be closed on the dates shown below. You can leave a voice-mail message and we will respond to you within 1-2 business days.
If this is an emergency, please follow these steps:
-
Call the emergency contact telephone number provided by the builder. (Condominium owners should also contact the condominium corporation’s Board of Directors and/or the Condominium Manager).
-
If you are unable to reach the builder or if the builder does not correct the situation within 24 hours, contact Tarion for further assistance.
- If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).
Click here for more information on emergency situations.
New Year's Day: Monday, January 3, 2022
Family Day: Monday, February 21, 2022
Good Friday: Friday, April 15, 2022
Victoria Day: Monday, May 23, 2022
Canada Day: Friday, July 1, 2022
Civic Holiday: Monday, August 1, 2022
Labour Day: Monday, September 5, 2022
Truth and Reconciliation Day: Friday, September 30, 2022
Thanksgiving Day: Monday, October 10, 2022
Christmas Day: Monday, December 26, 2022
Boxing Day: Tuesday, December 27, 2022
Christmas Closing: Monday, December 26 - Tuesday, December 27, 2022