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Do you have a Compliment About Tarion?

If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service


Compliments and Complaints Received

We track the number of compliments and complaints we get.  For the latest numbers, click here.

Submit a Complaint About Tarion

If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.

We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.

Learn more about submitting a complaint about Tarion


Submit a policy based suggestion to the Consumer Advisory Council

Media Inquiries

Click here for information on how to direct media inquiries.

2020 Tarion Holiday Schedule

Tarion's office will be closed on the dates shown below. You can leave a voice-mail message and we will respond to you within 1-2 business days. 

If this is an emergency, please follow these steps:

  1. Call the emergency contact telephone number provided by the builder. (Condominium owners should also contact the condominium corporation’s Board of Directors and/or the Condominium Manager). 

  2. If you are unable to reach the builder or if the builder does not correct the situation within 24 hours, contact Tarion for further assistance. 

  3. If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).

Click here for more information on emergency situations. 

New Year's Day:  Wednesday, January 1, 2020

Family Day:  Monday, February 17, 2020

Good Friday:  Friday, April 10, 2020

Victoria Day:  Monday, May 18, 2020

Canada Day:  Wednesday, July 1, 2020

Civic Holiday:  Monday, August 3, 2020

Labour Day:  Monday, September 7, 2020

Thanksgiving Day:  Monday, October 12, 2020

Christmas Day:  Friday, December 25, 2020

Boxing Day:  Saturday, December 26, 2020

Christmas Closing:  Monday, December 28 - Thursday, December 31, 2020