Contact
Do you have a Compliment About Tarion?
If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service
Compliments and Complaints Received
We track the number of compliments and complaints we get. For the latest numbers, click here.
Submit a Complaint About Tarion
If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.
We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.
Learn more about submitting a complaint about Tarion
Submit a policy based suggestion to the Consumer Advisory Council
Media Inquiries
Click here for information on how to direct media inquiries.
On the dates shown below, Tarion offices in Toronto, London and Ottawa will be closed. You can leave a voice-mail message and we will respond to you within 1-2 business days.
If this is an emergency, please follow these steps:
-
Call the emergency contact telephone number provided by the builder. (Condominium owners should also contact the condominium corporation’s Board of Directors and/or the Condominium Manager).
-
If you are unable to reach the builder or if the builder does not correct the situation within 24 hours, contact Tarion for further assistance.
- If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).
Click here for more information on emergency situations.
New Year's Day: Monday, January 1, 2018
Family Day: Monday, February 19, 2018
Good Friday: Friday, March 30, 2018
Victoria Day: Monday, May 21, 2018
Canada Day: Observed on Monday, July 2, 2018
Civic Holiday: Monday, August 6, 2018
Labour Day: Monday, September 3, 2018
Thanksgiving Day: Monday, October 8, 2018
Christmas Day: Tuesday, December 25, 2018
Boxing Day: Wednesday, December 26, 2018
Christmas Closing: Thursday, December 27 - Monday, December 31, 2018