Contact
Do you have a Compliment About Tarion?
If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service
Compliments and Complaints Received
We track the number of compliments and complaints we get. For the latest numbers, click here.
Submit a Complaint About Tarion
If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.
We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.
Learn more about submitting a complaint about Tarion
Submit a policy based suggestion to the Consumer Advisory Council
Media Inquiries
Click here for information on how to direct media inquiries.
Tarion's office will be closed on the dates shown below. You can leave a voice-mail message and we will respond to you within 1-2 business days.
If this is an emergency, please follow these steps:
-
Call the emergency contact telephone number provided by the builder. (Condominium owners should also contact the condominium corporation’s Board of Directors and/or the Condominium Manager).
-
If you are unable to reach the builder or if the builder does not correct the situation within 24 hours, contact Tarion for further assistance.
- If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).
Click here for more information on emergency situations.
New Year's Day: Friday, January 1, 2021
Family Day: Monday, February 15, 2021
Good Friday: Friday, April 2, 2021
Victoria Day: Monday, May 24, 2021
Canada Day: Thursday, July 1, 2021
Civic Holiday: Monday, August 2, 2021
Labour Day: Monday, September 6, 2021
Thanksgiving Day: Monday, October 11, 2021
Christmas Day: Saturday, December 25, 2021
Boxing Day: Sunday, December 26, 2021
Christmas Closing: Wednesday, December 29 - Friday, December 31, 2021