Facilitation by Tarion is where a Tarion representative with dispute resolution training tries to bring about a resolution between you and your builder regarding warranty issues.
It is a voluntary process in which both you and your builder must be willing to participate. If a resolution is reached, it must be something you both agree to.
When can I request a facilitation?
Facilitation may be offered by Tarion in three situations:
- During an Early Intervention;
- After you have requested a conciliation, and your claim items have not been resolved in the 30 days leading up to it; or
- You are challenging a Tarion Conciliation Assessment Report or have requested a Decision Letter from Tarion.
Can I ask for a facilitation even if I didn’t submit a warranty form?
No. Tarion will only facilitate issues that are related to warranty claims and the warranty claims process. This means that you must submit a warranty form and request conciliation within the normal warranty timelines.
How do I request a facilitation?
If you are interested in trying this type of dispute resolution method, contact our customer service team.
What can I expect from Tarion during a facilitation?
Tarion strives for the highest ethical and professional standards in dispute resolution proceedings. Click here to learn more about our dispute resolution guidelines.