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Investigative Inspection

What is an Investigative Inspection?

An Investigative Inspection enables Tarion to decide whether to exercise its discretion under the Ontario New Home Warranties Plan Act to abridge the warranty timelines.  At the Investigative Inspection, Tarion will assess a warranty claim item to determine whether the item involves health and safety, an emergency, or other extraordinary circumstance that requires immediate attention.

For example, if a condition in the home may adversely affect the health of the owner, Tarion may abridge the builder's repair period and conciliate earlier in the warranty claims process.

In what type of situation can I request an Investigative Inspection?

You can request an Investigative Inspection from Tarion if you have a potential health and safety issue, emergency, or other extraordinary circumstance.

Examples of warranty claim items that may result in an Investigative Inspection include:

  • Air or water contamination that may pose a health risk
  • A non-functioning essential service system, such as plumbing, sewage disposal, HVAC or electrical
  • Mould contamination that may pose a health risk
  • Active and continuous water penetration into the home
  • A structural issue with the home’s interior or exterior that may pose a safety risk

Do I need to submit a warranty form?

No.  You can ask Tarion to conduct an Investigative Inspection even if you have not submitted a warranty form.  You can also request an Investigative Inspection if you have submitted a warranty form but feel that an item needs to be addressed sooner than the regular warranty claims process allows.

What happens at an Investigative Inspection?

A Tarion representative will assess the claim item, gather information about the item from you and your builder, and determine whether there is a health and safety issue, emergency, or other extraordinary circumstance.  After the inspection, Tarion will send an Investigative Inspection Report to you and your builder setting out Tarion's assessment.

There are four possible outcomes from an Investigative Inspection.  The outcomes and necessary actions are outlined below:

1. Emergency

Your builder should attend to the situation within 24 hours.  Your builder should also resolve damage to builder-installed materials affected by the emergency within 30 days.  If not, Tarion will resolve it directly with you.

2. Health & Safety Issue

Your builder has 30 days (or alternate repair deadline) from the date of the Investigative Inspection Report to resolve the item.  If not, Tarion will proceed to conciliate the claim item and resolve the claim directly with you.

3. Extraordinary Circumstance

Your builder has 30 days (or alternate repair deadline) from the date of the Investigative Inspection Report to resolve the item.  If not, Tarion will proceed to conciliate the claim item and resolve it directly with you.

4. None of the Above

The regular warranty process applies.

  

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