• Homeowners_HERO

    Homeowners

Making a Warranty Claim

How do I make a warranty claim?

For almost all warranty claims, you must submit a Tarion warranty form to Tarion within the appropriate form submission period.  

Tarion’s warranty forms and their submission periods are outlined in the following table:

Warranty Period Warranty Form Submission Period
Year 1 30-Day Form Within 30 days after the date of possession/condominium unit occupancy date
Year 1 Year-End Form Within the last 30 days before the first anniversary of the date of possession/condominium unit occupancy date
Year 1 Delayed Closing/Occupancy Form Anytime within one year of the date of possession/condominium unit occupancy date
Year 2 Second-Year Form Anytime during the second year after the date of possession/condominium unit occupancy date
Years 3-7 Major Structural Defect Form Anytime during years 3-7 after the date of possession/condominium unit occupancy date

Warranty forms can be filled out and submitted using MyHome, Tarion’s online service for homeowners.  If you are not able to submit your form through MyHome, please contact us for further assistance.

Exceptions to the regular process

Air Conditioning

Homeowners should report an air conditioning issue on either the 30-Day or Year-End Form. It will be dealt with according to the regular warranty timelines.

However, if the air conditioner is not working between May 15 and September 15, homeowners should contact the builder and Tarion to arrange for an assessment.

Click here for more information about the Air Conditioning process.

Emergency Situations

The above warranty forms do not apply in emergency situations.  An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants.

Click here for more information about the Emergency process.

What are the roles of the homeowner, the builder, and Tarion during this time?

Homeowner

  • Report warranty claim items on the applicable form and within the relevant submission period
  • For every warranty claim item, provide enough detail to allow the builder to identify where and what the issue is
  • If available, provide supporting documentation (e.g. photographs)
  • If the warranty form is late, provide evidence that justifies an extension of time

Builder

  • Review the warranty claim form
  • Create a work plan to deal with warranty claim items
  • If needed, contact the homeowner for clarification on the issue

Tarion

  • If the homeowner's form is late, decide whether to grant an extension

Resolving a warranty dispute

The next step in the regular warranty process is the Builder Repair Period.

Other dispute resolution methods you may consider at this time include:

Early Intervention

Investigative Inspection

Negotiation

Facilitation by Tarion

Litigation

Ombudsperson

    

share