The New Home Ombuds is an independent, impartial and confidential office that promotes and protects fairness.
Homeowners who believe they have been treated unfairly by Tarion or in a manner that is outside the intent and spirit of the Ontario New Home Warranties Plan Act may make a complaint to the Ombuds office. If the office finds that Tarion has treated them unfairly, they will recommend action to remedy the situation.
The Ombuds office does not reassess warranty decisions, but rather determines whether the process used to reach the decision was fair. For more information or to make a complaint to the New Home Ombuds office, please click here.
New Home Ombuds Recommendations
On October 30, 2019, the Auditor General of Ontario released the results of her review of Tarion which included a review of past recommendations made by the New Home Ombuds. The Auditor General’s report made a number of recommendations for Tarion and the Ministry of Government and Consumer Services. In line with Recommendation 24, Tarion has posted the results of our efforts to resolve outstanding issues identified by the New Home Ombuds.
These can be found here.