• Homeowners_HERO

    Homeowners

One Year Warranty and Process

One Year Coverage

  • Requires a home is constructed in a workman-like manner and free from defects in material;
  • Protects against unauthorized substitutions; Requires the home to be fit for habitation;
  • Protects against Ontario Building Code violations; and,
  • Applies for one year, beginning on the home’s date of possession even if the home is sold.

Making a Claim

In your first year of possession you have two opportunities to file a statutory warranty claim:

1. A 30-Day Form may be submitted during the first 30 days of possession*.  It should list any unresolved warranty items from the Pre-Delivery Inspection and any new items that have come up since you obtained possession of the home.   

*Effective September 14, 2020, homeowners will have a 10-day grace period on the 30-Day Form submission period and be able to add additional items to their warranty form during the 30-Day submission period. For more information about this and other interim measures to protect homeowners, click here.

2. A Year-End Form may be submitted during the last 30 days of the first year of possession**.  It should list any items that are still unresolved and any new items that have come up. 

**Effective September 14, 2020, homeowners will have a 10-day grace period on the Year-End Form submission period provided they supply written evidence that they reported items to the builder within the one-year warranty period. Examples would be that the homeowner reported the defect to the builder on any prior warranty forms, emails, or other written materials during the first year warranty period and by a method of written communication that was previously used between the parties to communicate about the home. Note that Pre-Delivery Inspection Forms are not acceptable written evidence for the year-end grace period. Homeowners will also be able to add additional items to their warranty form during the Year-End Form submission period. For more information about these and other interim measures to protect homeowners, click here.

The easiest way to ensure your form is on time is to use MyHome which lets you manage your warranty online. MyHome users receive email alerts about deadlines and convenient online correspondence about their claims. 

Warranty forms can also be submitted by courier or mail. If you would like to use a paper form, please call us at 1-877-982-7466 to obtain a copy. Once we receive your form, Tarion will send a notice confirming that it has been received on time.  Submission by regular or registered mail is effective on the postmark date.  Forms sent by regular mail must be received by Tarion on or before 10 days after the submission expiry date for that particular form.   If a form is sent by registered mail and the postmark is missing or illegible, the date on the receipt provided by the post office will be used.  

Where a time period ends on a weekend or holiday, it is extended to the end of the next business day.  Submission periods are subject to a December 24 to January 1 (inclusive) Holiday Period.

What Happens After I Submit a Form?

When you send in a 30-Day or Year-End Form, this triggers an initial 120 day period during which your builder should repair or otherwise resolve warrantable items. During this initial repair period, homeowners should work with their builder to resolve any issues submitted under the statutory warranty.  In certain circumstances a builder may be prevented from making repairs within 120 days however, most items will be successfully resolved.   If items remain outstanding, please see What If My Builder Does Not Resolve Warranty Items?

Please note:  If your builder is bankrupt or otherwise insolvent, Tarion will work directly with you to settle outstanding warranty items.

  

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