• Homeowners_HERO


Two Year Warranty and Process

Two Year Coverage

  • Protects against water penetration through the basement or foundation walls;
  • Protects against defects in materials and work in windows, doors and caulking that result in water penetration into the building envelope;
  • Covers defects in work or materials in the electrical, plumbing and heating delivery and distribution systems;
  • Covers defects in work or materials that result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding);
  • Protects against violations of the Ontario Building Code that affect health and safety; and
  • Applies for two years, beginning on the home’s date of possession.

Making a Claim

In your second year of possession you may submit a Second-Year Form any time for items covered under the Two-Year or Major Structural Defect Warranty. More than one Second-Year Form may be submitted.

The easiest way to ensure your form is on time is to use MyHome which lets you manage your warranty online. MyHome users receive email alerts about deadlines and convenient online correspondence about their claims.

Warranty forms can also be submitted by courier or mail. If you would like to use a paper form, please call us at 1-877-982-7466 to obtain a copy. Once we receive your form, Tarion will send a notice confirming that it has been received on time. Submission by regular or registered mail is effective on the postmark date. Forms sent by regular mail must be received by Tarion on or before 10 days after the submission expiry date for that particular form.   If a form is sent by registered mail and the postmark is missing or illegible, the date on the receipt provided by the post office will be used.

Where a time period ends on a weekend or holiday, it is extended to the end of the next business day. Submission periods are subject to a December 24 to January 1 (inclusive) Holiday Period.

What Happens After I Submit a Form?

When you send in a Second-Year Form, this triggers an initial 120 day period during which your builder should repair or otherwise resolve warrantable items. During this initial repair period, homeowners should work with their builder to resolve any issues submitted under the statutory warranty. In certain circumstances a builder may be prevented from making repairs within 120 days however, most items will be successfully resolved.   If items remain outstanding, please see What If My Builder Does Not Resolve Warranty Items? Please note:  If your builder is bankrupt or otherwise insolvent, Tarion will work directly with you to settle outstanding warranty items.