• Homeowners_HERO


What If My Builder Does Not Resolve Warranty Items?

Request a Conciliation

If a builder does not complete repairs or otherwise resolve warranted items by the end of their initial 120 day repair period, you have 30 days to contact​ Tarion and request a conciliation inspection.  The builder will then have 30 more days to complete the repairs or otherwise resolve items on the statutory warranty form that was submitted.  Conciliation Inspections can now be scheduled online using MyHome.

Important!  If a conciliation inspection is not requested during this period, Tarion will consider the items listed on the statutory warranty form to be resolved.

Preparing for the Conciliation

After a conciliation inspection is scheduled, you should send Tarion your purchase agreement and any schedules, amendments, attachments or photos that could support your claim.  Additionally, as you prepare for the conciliation, please take a moment to read our Video and Audio Recording Policy.

Tarion Completes the Inspection

Tarion will contact you prior to your scheduled inspection.  If all repairs are not completed, we will conduct the scheduled inspection with you and your builder’s representative present.  

You must provide a deposit of $282.50 ($250 + HST), which will be refunded to you if we determine that one or more items we inspect are covered by the warranty.   

At the inspection we will assess whether or not a disputed item is covered by the warranty and/or whether a completed repair meets industry standards and/or the Construction Performance Guidelines.  We will then prepare a report outlining which items the builder must resolve and which, if any, are not covered under the statutory warranty.

Claim Resolution

Tarion will contact you 30 days after the date on the report to confirm that all warranted items have been repaired or otherwise resolved.  If any items remain outstanding, we will work directly with you to resolve them.

Early Intervention Process

Tarion has an early intervention process that helps new homeowners and builders resolve their differences when complex disputes arise over warranty issues in freehold homes and in the common elements of condominiums. This process is used when there is reason to believe that the relationship between the homeowner and the builder is strained and/or when the issues are so complex they make the warranty process difficult.  For more information, click here.

Unwilling/Unable Builders

Tarion may determine that a builder is unwilling or unable to repair or resolve claim items covered by the statutory warranty.  Tarion's determination may be based on a number of factors, such as the builder’s financial position, physical abilities, expressed intentions, or whether the home was built or sold illegally.

If Tarion has determined that a builder is unwilling or unable, then Tarion has the discretion to abridge or extend time periods in the statutory claims process.