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Do you have a Compliment About Tarion?

If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service


Compliments and Complaints Received

We track the number of compliments and complaints we get.  For the latest numbers, click here.

Submit a Complaint About Tarion

If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.

We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.

Learn more about submitting a complaint about Tarion


Submit a policy based suggestion to the Consumer Advisory Council

Media Inquiries

Click here for information on how to direct media inquiries.

2019 Tarion Holiday Schedule

​On the dates shown below, Tarion offices in Toronto, London and Ottawa will be closed. You can leave a voice-mail message and we will respond to you within 1-2 business days. 

If this is an emergency, please follow these steps:

  1. Call the emergency contact telephone number provided by the builder. (Condominium owners should also contact the condominium corporation’s Board of Directors and/or the Condominium Manager). 

  2. If you are unable to reach the builder or if the builder does not correct the situation within 24 hours, contact Tarion for further assistance. 

  3. If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).

Click here for more information on emergency situations. 

New Year's Day:  Tuesday, January 1, 2019

Family Day:  Monday, February 18, 2019

Good Friday:  Friday, April 19, 2019

Victoria Day:  Monday, May 20, 2019

Canada Day:  Monday, July 1, 2019

Civic Holiday:  Monday, August 5, 2019

Labour Day:  Monday, September 2, 2019

Thanksgiving Day:  Monday, October 14, 2019

Christmas Day:  Wednesday, December 25, 2019

Boxing Day:  Thursday, December 26, 2019

Christmas Closing:  Friday, December 27 - Tuesday, December 31, 2019