Do you have a Compliment About Tarion?
If you've had a positive experience with a Tarion member who you feel is worthy of a compliment, we would like to hear from you. Let us know what you liked about our service
Compliments and Complaints Received
We track the number of compliments and complaints we get. For the latest numbers, click here.
Submit a Complaint About Tarion
If your new home has warranty related items that remain outstanding or unresolved with your builder, they are not to be submitted here. These items should be submitted on a statutory warranty form through our homeowner portal MyHome.
We are committed to providing you excellent customer service at Tarion. If you have contacted us and you feel that your concerns have not been addressed to your satisfaction, you can submit a complaint.
Learn more about submitting a complaint about Tarion
Tarion's office will be closed on the dates shown below. You can leave a voice-mail message and we will respond to you within 1-2 business days.
If this is an emergency, please follow these steps:
Call the emergency contact telephone number provided by the builder. (Condominium owners should also contact the condominium corporation’s Board of Directors and/or the Condominium Manager).
If you are unable to reach the builder or if the builder does not correct the situation within 24 hours, contact Tarion for further assistance.
- If damage to builder-installed materials results, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).
New Year's Day: Wednesday, January 1, 2020
Family Day: Monday, February 17, 2020
Good Friday: Friday, April 10, 2020
Victoria Day: Monday, May 18, 2020
Canada Day: Wednesday, July 1, 2020
Civic Holiday: Monday, August 3, 2020
Labour Day: Monday, September 7, 2020
Thanksgiving Day: Monday, October 12, 2020
Christmas Day: Friday, December 25, 2020
Boxing Day: Saturday, December 26, 2020
Christmas Closing: Monday, December 28 - Thursday, December 31, 2020