Tarion's Office of the Ombudsperson is an avenue of assistance for new home owners who believe that they have been treated unfairly, improperly or in a manner that is outside the “intent and spirit” of the Ontario New Home Warranties Plan Act.
Complaints received by the Ombudsperson may be investigated to determine whether homeowners have been treated in accordance with Tarion’s practices and procedures.
The Office is not meant to replace the statutory warranty process, but may be used if an individual needs assistance identifying how to resolve a complaint, would prefer to discuss a problem with an impartial third party, or has already gone through established channels without satisfaction. The Ombudsperson is not a forum to challenge Tarion's warranty decisions — that venue is the Licence Appeal Tribunal.
The Ombudsperson operates independently of all other departments at Tarion.
In line with Recommendation 24 from the 2019 Auditor General Audit, Tarion has posted the results of our efforts to resolve outstanding issues identified by the Ombudsperson.
These can be found here.