The New Home Ombuds is an avenue of assistance for new home owners who believe that they have been treated unfairly, improperly or in a manner that is outside the “intent and spirit” of the Ontario New Home Warranties Plan Act.
Complaints received by the New Home Ombuds may be investigated to determine whether homeowners have been treated in accordance with Tarion’s practices and procedures.
The New Home Ombuds is not meant to replace the statutory warranty process, but may be used if an individual needs assistance identifying how to resolve a complaint, would prefer to discuss a problem with an impartial third party, or has already gone through established channels without satisfaction. The New Home Ombuds is not a forum to challenge Tarion's warranty decisions — that venue is the Licence Appeal Tribunal.
The New Home Ombuds is an independent, impartial and confidential office that promotes and protects fairness within Tarion.
New Home Ombuds Recommendations
In line with Recommendation 24 from the 2019 Auditor General Audit, Tarion has posted the results of our efforts to resolve outstanding issues identified by the New Home Ombuds.
These can be found here.