New Home Builders Presented with Awards for Customer Service Excellence

​Toronto, ON, April 21, 2015 – Tarion Warranty Corporation has announced the recipients of the 2015 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on homeowners’ satisfaction with their customer service delivery.

Awards were presented to:

  • The Tricar Group, London - High-Rise Category
  • Fusion Homes, Guelph - Large Volume Category
  • Klemencic Homes, Trenton - Medium Volume Category
  • Rochon Construction, North Bay - Small Volume Category

 “A home builder’s job isn’t complete just because the last tile has been laid. The Tarion Awards of Excellence recipients recognize the positive impact of exceptional customer service long after they’ve handed over the keys,” said Howard Bogach, Tarion President and CEO of Tarion Warranty Corporation. “Congratulations to all the finalists and recipients for supporting Ontario’s new home buyers from start to finish, and raising the bar in the new homeownership experience.”

 The awards are based on the results of a comprehensive survey sent to more than 49,000 Ontario homeowners who took possession of a new home between October 1, 2013 and September 30, 2014. Almost 7,900 survey responses were received, representing 16 per cent of consumers who bought a new home in Ontario during that time.  The results were tabulated by Crunch Research in partnership with Harris Decima. 

 Survey questions covered every stage of the homeowner-builder relationship beginning with the signing of the agreement of purchase and sale, through construction, pre-delivery inspection, and after-sales service.

 Originated in 1990, the Tarion Awards of Excellence, formally known as the Ernest Assaly Ontario Builder of the Year awards, were established in honour of Tarion’s first Chair and prominent Ottawa builder, the late Ernest W. Assaly.

2015 Tarion Award of Excellence Finalists and Recipients: 

High-Rise Category

(More than 100 high-rise possessions per year)

CONCERT – Toronto      

Del Ridge Homes – Markham     

Mattamy Homes – Oakville    

The Daniels Corporation – Toronto      

The Tricar Group – London

Tridel – Toronto      

Large Volume Category

(More than 100 possessions per year)

Devonleigh Homes Inc. – Orangeville

Fusion Homes – Guelph

Monarch Corporation – Toronto

Tribute Communities – Pickering

Urbandale – Ottawa

Medium Volume Category

(21-100 possessions per year)

Hayhoe Homes – St. Thomas

Klemencic Homes – Trenton

McDonald Homes –  Brighton

Melanie Construction Inc. – Russell

SACA Homes – Casselman

Small Volume Category

(5-20 possessions per year)

JDC Homes – Wasaga Beach

Lockwood Brothers Construction – Oxford

Rick Stewart Construction Ltd. – Fort Erie

Rochon Construction – North Bay

Terry Waito Homes Inc. – Petawawa

About Tarion

Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders pursuant to provincial legislation. This statute requires new home builders to provide purchasers with warranty coverage that is guaranteed by Tarion.  Tarion also establishes minimum time standards for after-sales service and adjudicates issues between homeowners and builders.