Tarion's Response to COVID 19

May 15, 2020 Update

On May 14th,  the Ontario government announced the beginning of Stage 1 of its Framework for Reopening our Province which involves easing restrictions on industry services and retail, including:  

  • Lifting essential workplace limits on construction and resuming all construction;
  • Lifting essential workplace limits on maintenance, repair and property management services, such as cleaning, painting, and pool maintenance.

The easing of these restrictions does not necessarily mean that the direct impacts of the pandemic are over. The Emergency Order suspending statutory timelines is still in place. This means Tarion is not conducting inspections, all timelines for homeowners to submit forms are suspended, and there is no requirement for builders to carry out warranty repair work for the duration of the emergency. 

As businesses slowly re-open, there could still be lasting materials shortages, work stoppages or unavailability of governmental permits or approvals that will continue to affect timing of construction or delivery of a new home. Tarion encourages vendors to be flexible and work with purchasers to provide the amount of notice that is practical and fair given the circumstances and unique challenges created by the pandemic. 

Please continue to check our website for current updates.

If homeowners or builders have any questions about how these measures will affect them, they should contact our Customer Service team at 1-877-982-7466 or email covid19@tarion.com.

Response to Coronavirus/COVID-19 

In light of the COVID-19 Pandemic declaration by the World Health Organization, Tarion has been taking various precautionary measures and adjusting our operations to ensure the health and safety of our employees as well as homeowners, builders and the greater community. We are making every effort to ensure this situation does not impact our customer service and support for both homeowners and builders. 

At this time, our corporate office is closed to visitors and staff are working remotely. We have technology in place that enables us to continue some operations but there may be some delays as we work through the implications of the COVID-19 pandemic and its impact on our processes and procedures. We ask for your patience as we make adjustments and we will communicate any necessary changes.

Public Health Ontario is encouraging individuals and businesses to take measures to reduce interactions to help slow the spread of the coronavirus/COVID 19. In support of this directive, Tarion has continued to issue advisories and important information below for homeowners and builders.

During this period, Tarion has continued to support homeowners and builders by providing important information and resources that can be found below.

Please note: In response to the continuing COVID-19 pandemic, the Ontario government passed an Emergency Order suspending for the duration of the emergency any provisions of any Government statute, regulation, rule or by-law that imposes limitation periods. The suspension is retroactive to March 16, 2020 and can last up to 90 days and be renewed. On May 12, the government extended its Emergency Order until June 2. As the Ontario New Home Warranties Plan Act includes a number of mandated deadlines, please refer to our advisories or the questions below for more information on timeline suspensions.

If homeowners or builders have any questions about how these measures will affect them, they should contact our Customer Service team at 1-877-982-7466 or email covid19@tarion.com.

General Advisories

Resources for Homeowners

Resources for Builders

Notices for Condominium Corporations & Field Review Consultants