Tarion's Response to COVID 19

October 25, 2021 Update

The health and safety of homeowners, builders, and others is a top priority for Tarion. As COVID-19 continues to be an ongoing public health situation, we will continue to monitor the current provincial and regional health and safety guidelines and make adjustments to our practices as needed. Information on this page is updated whenever changes are made. 

In order to protect the health and safety of our employees as well as the homeowners and builders with whom they interact, Tarion has implemented a vaccination policy and screening protocol. Tarion employees will be required to provide proof of vaccination or of a negative COVID-19 test prior to entering a workplace (including a homeowner’s residence, condo building or builder’s worksite). All Tarion employees will also be required to complete COVID-19 self-screening prior to in-person inspections or meetings.

Tarion’s expectation is that owners and builders will abide by the current health and safety measures put in place by the province. As vaccination status is considered personal medical information, Tarion cannot require builders or owners to disclose their vaccination status to Tarion or each other. If owners and builders are not able to work out arrangements regarding access for repairs, they are encouraged to contact Tarion’s Customer Service team at customerservice@tarion.com or by calling 1-877-982-7466.

More information regarding health and safety protocols is available in our advisory on in-person inspections and our repair guidance advisory.

Tarion’s operations 

Throughout the COVID-19 outbreak, Tarion has been taking various precautionary measures and adjusting our operations to ensure the health and safety of our employees as well as homeowners, builders and the greater community. We are making every effort to ensure this situation does not impact our customer service and support for both homeowners and builders.

At this time, the Tarion office is closed to outside visitors. For deliveries, please email corpservices@tarion.com or call 416-229-9200 ext 3305. 

General Advisories

Resources for Homeowners

Resources for Builders

Notices for Condominium Corporations & Field Review Consultants