Tarion's Response to COVID 19

January 13, 2021 Update

The health and safety of homeowners, builders, and others is a top priority for Tarion. As the number of COVID-19 cases in the province continues to change, we will continue to monitor the current provincial and regional health and safety guidelines and making adjustments to our practices as needed. Information on this page is updated whenever changes are made. 

The Government of Ontario has announced a provincewide state of emergency that will go into effect as of Thursday, January 14, 2021, at 12:01 a.m. To find out more about the provincial COVID-19 provincewide state of emergency, please visit here.

It is Tarion’s reading of the government framework that residential construction activities meeting the following criteria may continue: 

  • a footing permit has been granted for single family, semi-detached and townhomes
  • the project is a condominium, mixed use or other residential building, or 
  • the project involves renovations to residential properties and construction work was started before January 12, 2021. 
  • Construction to prepare a site for an institutional, commercial, industrial or residential development, including any necessary excavation, grading, roads or utilities infrastructure. 
  • Construction and maintenance activities necessary to temporarily close construction sites that have paused or are not active and to ensure ongoing public safety. 
  • Below-grade multi-unit residential construction projects, such as apartments and condominiums. 

While the new safety restrictions implemented by the Provincial government do not prohibit warranty repairs during this time, Tarion is aware that the government has also instituted a stay at home order. 

In response, Tarion has extended all builder repair periods to allow for homeowners and builders to assess whether the repairs contemplated during the next 28 days can be postponed until after the stay at home order is lifted. Tarion still expects that all repairs relating to emergency and health and safety issues to be addressed as soon as possible. Both homeowners and builders will be advised of the new timelines affecting their homes.

If builders wish to proceed with repairs, they must:

  1. Make sure both builder representatives and homeowners are comfortable proceeding with the repairs. 
  2. Ensure proper health and safety measures are in place. Specific guidelines can be found on Page 8 of the provincial government’s Provincewide Shutdown document.

Alternatively, if homeowners and builders are willing, they can enter into a written agreement to identify how and when the repairs can be completed in a safe way that is consistent with the health and safety guidelines endorsed by the province. Those agreements should be provided to Tarion so that the timelines can be formally adjusted. 

If you have questions about the provincial shutdown and impacts to your business, please call the provincial government's Stop the Spread Business Information Line at 1-888-444-3659.

If you have further questions about the extended repair periods, please contact our Customer Service team at 1-877-982-7466 or email covid19@tarion.com.

Tarion’s operations 

Throughout the COVID-19 outbreak, Tarion has been taking various precautionary measures and adjusting our operations to ensure the health and safety of our employees as well as homeowners, builders and the greater community. We are making every effort to ensure this situation does not impact our customer service and support for both homeowners and builders.

At this time, due to the Government of Ontario’s declaration of a state of emergency, Tarion has closed its offices to outside visitors. 

General Advisories

Resources for Homeowners

Resources for Builders

Notices for Condominium Corporations & Field Review Consultants