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    The Open Door Blog


Whether you own a new home or condo, are considering buying one, or just love to dream about it, the Open Door blog is here to share stories that can help you protect what is likely the biggest investment of your life.

The Open Door blog is published by Tarion, a non-profit corporation that administers Ontario’s New Home Warranty Plan and registers all new home builders in Ontario. Click here to learn more about us.


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The holey drawer: The results
January 17, 2019
An opened drawer with Tarion triple stripes within the drawer

Last week we showed you pictures of a hole that a builder cut out from the bottom of the drawer cable for access to the gas shut off valve.

We asked Samantha, a Warranty Services Representative at Tarion, to help us with the answer. “We had to determine if there was visible poor workmanship and, if in fact the valve was inaccessible,” explained Samantha. “We discovered that the cut out was not visible unless the drawer was pulled completely out from the cabinet, rather than when simply opening the drawer. Tarion confirmed that the valve was accessible.”

The answer: Not warranted.

Thank you for your vote! Every time you let us know what you think, other homeowners are empowered. Stay tuned for our next “Warranted or not warranted” story.

The goal of this blog is to provide you with general information about the warranty process by sharing real experiences from new homeowners. The blog should not be relied upon as legal advice. For privacy reasons, we will not address or resolve current cases in a public forum, so any comments or questions that are posted on this site that describe individual cases cannot be discussed. If you have a question about your warranty or Tarion generally, we would be pleased to discuss your issue, in the context of your particular circumstances and in confidence. We exercise reasonable care to avoid offensive, illegal or defamatory content from being posted, as well as comments that are intended solely for self-promotion or considered to be spam.