• About Header


Tarion is Seeking Feedback on Proposed Changes to its Customer Service Standard and Additional Consumer Protection Initiatives

On October 30, 2019, the Auditor General of Ontario released a Special Audit of Tarion Warranty Corporation. Tarion is committed to building a more transparent, fair, and accountable new home warranty and protection program for all Ontarians. We have made it a priority to implement the recommendations from the Auditor General’s report in a timely manner.

To date, Tarion has implemented 19 of 25 recommendations.

Tarion is consulting on proposals to address the remaining recommendations of the Auditor General, as well as an additional consumer protection initiative. Your feedback will help to determine Tarion’s implementation of the final recommendations.

Tarion is consulting on proposed changes, including:
•    Two options for a new customer service standard to address Auditor General recommendation #6,
•    A new policy on unfinished items at the time of possession to address Auditor General recommendation #5,
•    A new process for information-sharing with municipalities to address Auditor General recommendation #17, and
•    A new accommodation warranty for homeowners who have to relocate during repairs of a warranted item.

For further information on the proposed changes, please review our discussion guide and public Q&A

Please submit any feedback on the proposed changes to submissions@tarion.com by April 30, 2021

While this consultation focuses on specific recommendations and questions, if you have additional comments relating to any matter raised in the Auditor General of Ontario’s report please send them to submissions@tarion.com. Please title these with the subject “Additional Submissions”.

Tarion recognizes that not every topic will be relevant to each individual or organization. Please provide comments on the topics that are relevant to you or your organization.