As a home inspector, you often play an important role in supporting your clients, home buyers and owners, throughout the home buying and warranty process. This section contains useful resources that will help you support your clients as they learn about the warranty program.
If you have questions about Tarion, the warranty program or would like further information for your team or association, please contact us.
Resources for Home Inspectors
When you learn about the warranty program, you are better able to help your clients through the warranty process. These resources will help.
Hard copies of any online publications are available and can be ordered by reaching out to email@example.com.
This e-brochure outlines the warranty coverage that comes with new homes and condominiums in Ontario. It also includes a helpful chart that allows new homebuyers to view their warranty coverage at a glance.
Quick Tip: Feel free to share this with your clients.
This package is provided to all new home buyers in Ontario on or before their Pre-Delivery Inspection. It describes the statutory warranties that apply to all new freehold and condominium units built in Ontario, the responsibilities of homeowners, builders and Tarion and the process for statutory warranty claims.
Quick Tip: There are two versions of the Homeowner Information Package, one for freehold and contract homes and another for condominiums. Reference these publications with your clients should they have any questions about warranty coverage and the Tarion warranty process.
Types of Homes Covered and Not Covered
The new home warranty covers the majority of homes in Ontario but there are circumstances where certain types of homes may not be eligible for warranty coverage. These resource pages provide information on what types of homes are covered and not covered, and help clarify the limitations of the warranty coverage.
Quick Tip: If you have questions as to whether a home should be enrolled in the warranty program, please send an email to firstname.lastname@example.org.
The warranty coverage is broad but there are circumstances where certain items may not be covered. This resource page provides information on items that are not covered under the warranty
Quick Tip: You may want to share this information with your clients about items not in scope of their warranty coverage.
Radon is an invisible, odourless, naturally occurring gas found in soil. In high concentrations, it may pose health risks. This resource page contains helpful information about radon and warranty coverage. It also explains how to test for radon and how to make a warranty claim for excessive radon.
Quick Tip: When testing for radon, use a certified radon measurement or mitigation professional or a do-it-yourself radon testing kit. Both options must be long term tests conducted over a minimum of three months and certified through the Canadian National Radon Proficiency Program to be eligible for coverage under the new home warranty.
This publication outlines the customer service standard for builders and includes important information about the Homeowner Information Package, the Pre-Delivery Inspection and the statutory warranty claims process.
Our online video library provides access to a growing number of short, informative videos on a wide range of warranty topics, including the Top 10 Claims and 10 Things You Need to Know About Conciliation Inspections.
Quick Tip: The share icon in the top right corner of each video, gives you the YouTube link. Feel free to copy this link and share it with your clients.
Construction Performance Guidelines
These guidelines provide objective and uniform criteria that set out the minimum performance required in the construction of new homes in Ontario. It also provides advance guidance as to how Tarion will decide disputes between homeowners and builders about defects in work or materials.
Quick Tip: Tarion is conducting an ongoing review of the CPG. If you have feedback or would like to share an idea on how the CPG can be improved, please submit them here.
This easy-to-use illustrated version of the Construction Performance Guidelines allows users to click on various items in a freehold home or condominium unit and identify whether a potential issue is covered under the warranty.
Quick Tip: Use Home Explorer as you walk through a home with your clients. It’s an easy way to explain to them what may be cover under the warranty.
The Pre-Delivery Inspection
Sometimes home inspectors assist homeowners during the Pre-Delivery Inspection (PDI) by attending the PDI with or on behalf of homeowners. Learn more about the PDI and how you can support your clients using the resources below.
The Pre-Delivery Inspection
Quick Tip: If a homeowner is unable to attend their PDI, they may appoint a designate to attend on their behalf by submitting to Tarion and their builder a copy of the completed Appointment of Designate for PDI form.
This resource page outlines how builders conduct a PDI. It contains information about the type of items you should work with your client to note on the PDI form and a reminder to request a copy of the completed PDI form from the builder for your client’s records.
Quick Tip: Remember to ask the builder to note items that cannot be inspected because they are inaccessible or cannot be viewed for any reason at the time of the PDI.
This resource provides you with a copy of the standard PDI form. At the PDI, the builder or builder’s representative will fill out either the standard PDI form or their own PDI form, provided that their form contains at least the minimum information set out in Tarion’s standard PDI form. At the end of the PDI, the form should be signed by all purchasers of the home or their assigned designate.
Quick Tip: The PDI form is not a statutory warranty form. Make sure to remind your clients to report all unresolved items on their 30-Day or Year-End warranty forms.
The PDI is a very important part of buying a new home in Ontario. This step-by-step guide has been created to help make sure that homeowners understand what's involved in a PDI, as well as the role of the buyer, the builder and Tarion.
Quick Tip: Share this publication with your clients to help prepare them for the PDI.
This checklist provides helpful tips and a list of important items to check during each stage of the PDI.
Quick Tip: Bring a copy of the PDI Checklist to the PDI to help make sure that nothing is forgotten or missed.
This video series walks viewers through the PDI process. It includes a list of important items to check during each stage of the PDI and helpful tips to remember.
Quick Tip: Share these videos with your clients to prepare them for the PDI.
Almost every new home sold in Ontario must be enrolled in the Tarion Warranty Program. Learn more about protecting Ontario’s new home buyers and owners from illegal building with the resources below.
The Ontario Builder Directory provides valuable information about Ontario’s new home builders to potential home buyers, helping them make informed decisions when considering a builder for their new home. For example, this directory shows if a builder is licensed, how many homes they've built and information about their after-sales service record with Tarion. As of 2018, the directory also shows whether a home has been enrolled in the warranty program.
Quick Tip: If the builder is not found in our directory, it is possible they are an illegal builder. Illegal building can be reported to Tarion’s Compliance and Investigations team at email@example.com or 1-877-982-7466 ext. 3833.
This article explains how to share information with Tarion about builder conduct concerns, including illegal building. By asking a few simple questions, our staff can collect the information Tarion needs to begin investigating the concern.
Quick Tip: If you prefer to remain anonymous when contacting Tarion’s Compliance and Investigations team, simply let our trained team member know at the start of your phone call.
How to Report Illegal Building
If you suspect illegal building may be taking place, or have concerns related to builder conduct, please complete the Compliance and Investigations Complaint Form (PDF download) and send it via email to Tarion's Compliance and Investigations team at firstname.lastname@example.org. This email address may also be used for inquiries regarding whether a specific home is enrolled and/or eligible for warranty coverage.