• Resources_HERO


  • BB42-Customer-Service-Standard

    BB42 - Customer Service Standard

    September 11, 2020

    Issued:  September 11 2020. This bulletin was issued in September 2020 and replaces Bulletin 42 (Revised) which was issued in March 2009. It includes information about:

    • The Homeowner Information Package
    • The Pre-Delivery Inspection
    • The Statutory Warranty Claims Process
    • Warranty Reviews (Builder-requested conciliations)​

    Please Note: For freehold houses and condominium units with a purchase agreement signed on or after July 1, 2012, the major structural defect warranty process found in Builder Bulletin 24R applies.