BB42 - Customer Service StandardSeptember 11, 2020
Issued: September 11 2020. This bulletin was issued in September 2020 and replaces Bulletin 42 (Revised) which was issued in March 2009. It includes information about:
- The Homeowner Information Package
- The Pre-Delivery Inspection
- The Statutory Warranty Claims Process
- Warranty Reviews (Builder-requested conciliations)
Please Note: For freehold houses and condominium units with a purchase agreement signed on or after July 1, 2012, the major structural defect warranty process found in Builder Bulletin 24R applies.