Increasing Access at Tarion

Tarion is committed to providing quality goods and services that are accessible to all persons that we serve and in a manner that:

• Respects the dignity and independence of each individual;
• Integrates each individual as fully as practicable into the method of service delivery;
• Ensures an equal opportunity for each individual to obtain and use our goods and services; and,
• Allows all persons to benefit from the same services, in the same place, and in a similar way.

Tarion will work with customers who have assistive devices, service animals, or support persons to ensure that they are able to fully utilize Tarion services.

In addition to accommodating a customer’s existing assistive devices, service animal, or support person, Tarion can also provide certain accommodations to allow or ease access to our services. Examples of Tarion providing accommodations to customers include, but are not limited to:

• Hiring an interpreter for assistance in communication where a disability prevents accessibility to Tarion services.
• Having Tarion employees or third parties in contact with the customer wear items of clothing that limit contact with a customer or their belongings.
• Assigning a specific Tarion employee to be the only point of contact for all matters relating to the warranty.