What you need to know
As the provider of the warranty, your builder is responsible for resolving warranty issues directly with you. In the event that your builder fails to resolve your issue, or does not feel that the item is warranted, you can make a claim with Tarion. Tarion will assess your claim and, if under warranty, ensure that the issue is resolved. For home buyers who have not yet received possession of their home, visit the Coverage & Claims Process for Pre-Possession for information that applies to you.