What you need to know
As the provider of the warranty, your builder is responsible for resolving warranty issues directly with you. In the event that your builder fails to resolve your issue, or does not feel that the item is warranted, you can make a claim with Tarion. Tarion will assess your claim and, if under warranty, ensure that the issue is resolved. For home buyers who have not yet received possession of their home, visit the Coverage & Claims Process for Pre-Possession for information that applies to you.
Homeowners have the right to contact Tarion at any time for assistance and to submit claims regarding issues with their home according to the warranty process. If a builder pressures a homeowner not to submit a claim or not to reach out to Tarion, this would be a violation of the Code of Conduct for builders regulated by the Home Construction Regulatory Authority (HCRA). To learn more about the requirements for builders and the complaint process, visit Expectations for Your Builder on the HCRA website.