As part of our commitment to continuously improve our digital platforms to provide better user experience and protect your data, Tarion is making enhancements to serve you better.
To facilitate the necessary system updates there will be a scheduled outage beginning at 5:00 p.m. on Friday, July 24 until 8:00 a.m. on Tuesday, August 4.
During this time users will not have access to BuilderLink, MyHome, and Vendor Builder Integration (VBI) Webservices.
We apologize for any inconvenience this may cause to your operations and appreciate your cooperation as we implement these updates. For more information on the outage and extension of timelines please refer to the below information.
Please Note: Any timelines for warranty processes falling within the outage timeframe, such as submitting a warranty form or requesting a conciliation, will be extended until after the outage period. This is not applicable to Common Elements claims.
- Initial Builder Repair Periods that overlap with or end during the outage will be extended to Wednesday, August 5, 2026.
- Homeowners whose form submission deadline or request for conciliation deadlines fall during the period of July 24, 2026 to August 4, 2026, will also have their deadlines extended to Wednesday, August 5, 2026.
- Homeowner forms that have been saved with submission deadlines between July 24, 2026 and August 4, 2026 will be auto submitted on Wednesday, August 5, 2026
- All system-generated communications and notifications (e.g., CAR Reports, warranty updates, and What’s New notifications for BuilderLink) will be suspended during the outage.
If you are a homeowner, you will be able to create a new warranty form and/or edit an existing one through MyHome starting again on 8:00 a.m. on Tuesday, August 4. These forms will be auto-submitted at 5:00 p.m. on August 5.
If you have any questions, please contact Tarion’s Customer Service Team by email at CustomerService@Tarion.com or by phone at 1-877-982-7466, Monday to Friday between 8:00 a.m. and 5:00 p.m.
If you are a builder, you will be able to access BuilderLink again starting on 8:00 a.m. on Tuesday, August 4 for all QFE Applications, Enrolments, and generating any Warranty Information Sheet (WIS) and CCPs and create a new warranty form and/or edit an existing one through MyHome starting again on 8:00 a.m. on Tuesday, August 4. These forms will be auto-submitted at 5:00 p.m. on August 5.
If you do require assistance with one of the above tasks during the outage, please reach out to Builderlink@Tarion.com for help.
If you are a Condo Corporation you will be able to access MyHome and update CEPATS again starting on 8:00 a.m. on Tuesday, August 4. During the outage period, Common Element Claims submissions can be submitted directly to commonelements@tarion.com during the outage period.
The Deposit Claim portal will be unavailable during the outage period. Deposit claims for insolvent builders should be submitted prior to 5 PM Friday, July 24th, 2026 or held for entry on Tuesday, August 4th, 2026 when systems are back up and running.